This how to guide will show you how to troubleshoot common problems on Teams. 1. Make sure you’re connected to the internet. Teams needs a stable internet connection to function...
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Knowledge base articlesChange Accounts On Teams
This how to guide will show you how to change accounts on Teams. 1. On Teams select your initials or profile picture in the top right corner 2. Select Sign out 3. Teams will...
Audio & Visual Issues On Teams
This how to guide will show you how to troubleshoot audio and visual issues on Microsoft Teams. For Speaker Issues 1. Check speaker settings in Teams by clicking on your profile...
Troubleshoot Common Printing Issues
This how to guide will show you how to troubleshoot common printing issues. 1. Ensure that your printer is properly connected to your computer. This could be a physical...
Sharing An Outlook Calendar
This how to guide will show you how to share out an Outlook calendar. Open outlook and select the required calendar 2. Click on share calendar option in the top ribbon 3....
Setting Up Outlook Out Of Office
This how to guide will show you how to setup an Out Of Office message on your Outlook. Open Outlook on your Windows computer. Click on the "File" tab located in the top-left...
Setup Email Signatures On Outlook
This how to guide will show you how to setup your email signature on Outlook. 1. Start the Outlook application on your computer. 2. Click on the “File” tab in the upper left...
Outlook Prompting For Credentials
This how to guide will show you how to troubleshoot the issue of Outlook prompting for credentials. Outlook Profile Recreation 1. Navigate to control panel > Mail > Show...
Troubleshooting Outlook Not Opening
This how to guide will show you how to troubleshoot Outlook not opening on a Windows machine. 1. Close the program if it’s running, wait a few moments, then try opening it again....
Adding Shared Calendars To Outlook On Windows
This how to guide will show you how to add shared calendars to Outlook on a Windows machine. Open Outlook Click the calendar icon in the lower left hand corner of Outlook. Click...
Adding Permissions To Edit Outlook Calendar
This how to guide will show you how to add permissions to allow others to view and edit an Outlook calendar. 1. Open Outlook and select the required calendar 2. Click on share...
Add Additional Mailbox On Outlook
This how to guide will show you how to add an additional mailbox on Outlook on a Windows machine. 1. Start the Outlook application on your computer. 2. Click on the “File” tab in...
Sign In And Setup Backups For OneDrive
This how to guide will show you how to sign in and setup backups for Microsoft OneDrive. 1. Look for the OneDrive cloud icon in your notification area (usually at the bottom...
Office 365 Showing As Signed Out
This how to guide will show you how to troubleshoot when Office 365 shows as being signed out. 1. Ensure that your device is connected to the internet. Sometimes, connectivity...
Troubleshooting Basic Browser Issues
This how to guide will show you how to troubleshoot internet browser issues for Google Chrome, Microsoft Edge or Mozilla Firefox. 1. Ensure that you have a stable and active...
Connect To Forticlient VPN
This how to guide will show you how to connect to Forticlient VPN. 1. Launch FortiClient application on your computer. You can usually find it in your list of installed programs...
Troubleshooting Basic Network Issues On Windows
This how to guide will show you steps to troubleshoot network issues on a Windows machine. Check Physical Connections: Ensure all cables (Ethernet, power, etc.) are securely...
Setting Defaults Apps On Windows
This how to guide will show you how to setup default applications on a Windows machine. Setting Default Apps for File Types Open Windows settings In the Settings window, select...
How To Install Manufacturer Updates
This how to guide will show you how to install manufacturer updates for Dell, HP and Lenovo devices. HP Support Assist: Open HP Support Assist application on your computer and...
Extending A Screen With An External Monitor On Windows
This how to guide will show you how to extend an external monitor screen on a Windows machine. 1. Access Display Settings, then right-click on the Windows desktop and select...
Sharing Calendar On iPhone/Android
This how to guide will show you how to share an Outlook calendar on iPhone & Android devices. Open Outlook app and select the calendar icon Select the calendar you want to...
How To Reset A Password On Mac
This quick step guide will show you how to reset a password on a Mac device. Go into System Preferences by either clicking the icon in the dock or using Spotlight to search for...
How To Add Shared Calendar to Outlook On Mac
This quick step guide will show you how to add a shared calendar to Outlook on a Mac device. 1. Open Outlook and click the Calendar icon in the bottom left corner 2. Click the...
Adding A Printer On Windows
This how to guide will show you how to add a printer on a Windows machine. 1. Make sure your printer is properly connected to your computer, either via USB cable, Wi-Fi, or...
Setting An Email Signature In Outlook On A Mac
This quick step guide will show you how to set an email signature in Outlook on a Mac. When in the Outlook application, click on “Outlook” at the top of the screen. From the...
Setting An Auto-Reply In Outlook On A Mac
This quick step guide will show you how to set an auto-reply message on Outlook on a Mac. In Outlook, click on the “Tools” drop-down menu at the top and select “Automatic...
Setting Default Apps & File Extensions On A Mac
This quick step guide will show you how to set default apps and file extensions on a Mac. Find a file you would like to change the default app for and right-click on it. Select...
Adding A Printer On A Mac
This how to guide will show how to add a printer on a Mac machine. 1. Connect the printer to your Mac using a USB cable or connect it to the same network as your Mac if it’s a...
Mapping A Network Drive On A Mac
This quick step guide will show you how to connect to a network drive on a Mac. Launch Finder At the top of the screen select “Go” and click on “Connect to Server” 3. Enter the...
General Browser Issues On A Mac
This quick step guide will show you how to clear the browser history and cookies on a Mac. Browser History In the Safari menu bar, click the Safari option. Click the Clear...
Extending A Screen With External Monitor On A Mac
This quick step guide will show you how to extend a screen with an external monitor on macOS. 1. Connect the external monitor with a display cable to the Mac. 2. Click the...
Cleaning Up Disk Space On Windows
This quick step guide will show you how to clean up your machine disk space. Empty the Recycle Bin by Right-clicking on the Recycle Bin icon and selecting “Empty Recycle Bin”. 2....
Connecting To Remote Desktop (RDP)
This quick step guide will show you how to connect to remote desktop services. On your local Windows computer, search for "Remote Desktop Connection" in the Start menu or via...
Setting Up SAASPASS Mobile App
This quick step guide will show you how to setup the SAASPASS mobile app. 1. Download and install SAASPASS from your mobile app store or from https://saaspass.com/downloads.html....
Add Outlook Shared Mailbox On Android & iOS
This how to guide will show how to add a Shared Mailbox on Outlook for Android and iOS devices. Sign in to your primary account in Outlook for iOS or Android. Tap the Add...
Hardware Troubleshooting
This Quick step guide will provide you some basic hardware troubleshooting steps for power, monitor and peripheral issues. Check the Power Supply: Ensure the computer is...
Adding A Shared Mailbox To Outlook On Windows
This how to guide will show how to add a Shared Mailbox to Outlook on a Windows machine. 1. Firstly open outlook and select file 2. Select Account settings, then select it again...
Adding Permissions To Edit Outlook Calendar
This quick step guide will show you how to add permissions for someone else to view and edit your Outlook calendar. 1. Firstly open Outlook and select the required calendar...
How To Add A Public Folder Calendar To Outlook
This quick step guide will show you how to add a public folder calendar to Outlook. 1. Firstly go to the Folders section of Outlook by clicking the ellipsis at the bottom of the...
Adding A Shared Mailbox To Outlook On A Mac
This how to guide will show how to add a Shared Mailbox to Outlook on an Mac machine. 1. Firstly open Outlook and select Tools then Accounts 2. Select Advanced 3. ...
How To Find Your Wi-Fi Password On Windows & Mac
This quick step guide will show you how to find your Wi-Fi password if you are unable to remember or is not accessible from the router itself. This can be achieved using a...
Adding Microsoft Authenticator App To A Mobile Device
This Quick step guide will show you how to add the O365 Authenticator app to your mobile device 1. Firstly you will need to install the Microsoft authenticator app onto the...
Setting Up FortiToken VPN On A Smartphone
This quick step guide will show you how to setup the FortiToken mobile app on a smart phone. 1. An email will be sent to you like below from your IT admin which will contain an...
Sending Options From Outlook On Windows
This quick step guide will show you how to edit the sending options from Outlook on a Windows machine. 1. Firstly on Outlook open a new email window 2. Select Options from top...
How To Add Shared Work Calendar To iOS Device
This quick step guide will show you how to add a Shared Work Calendar to iPhone and other Apple mobile devices. 1. On the device go to “Settings” and select “Calendar” 2. ...
How To Find Your Public IP Address
Follow the steps below to find your public IP address: Open a web browser and navigate to https://www.google.com Type in "What's my IP address" and press enter. Google...