Get help with common problems

About Microsoft Teams Microsoft Teams is a powerful collaboration tool that has become a staple in the modern workplace and allows teams to communicate, collaborate, and work...

This quick step guide will show you how to change accounts on Teams. On Teams select your initials or profile picture in the top right corner Select Sign out Teams will restart...

This quick step guide will show you how to troubleshoot audio and visual issues on Microsoft Teams. For Speaker Issues Check speaker settings in Teams by clicking on your profile...

This quick step guide will show you how to troubleshoot common printing issues. Ensure that your printer is properly connected to your computer. This could be a physical...

This quick step guide will show you how to share out an Outlook calendar. Open outlook and select the required calendar Click on share calendar option in the top ribbon   In...

This quick step guide will show you how to setup an Out Of Office message on your Outlook. Open Outlook on your Windows computer. Click on the "File" tab located in the top-left...

This quick step guide will show you how to setup your email signature on Outlook. Start the Outlook application on your computer. Click on the “File” tab in the upper left...

This quick step guide will show you how to troubleshoot the issue of Outlook prompting for credentials. Outlook Profile Recreation Navigate to control panel > Mail > Show...

This quick step guide will show you how to troubleshoot Outlook not opening on a Windows machine. Close the program if it’s running, wait a few moments, then try opening it...

This quick step guide will show you how to add shared calendars to Outlook on a Windows machine. Open Outlook Click the calendar icon in the lower left hand corner of Outlook....

This quick step guide will show you how to add permissions to allow others to view and edit an Outlook calendar. Open Outlook and select the required calendar Click on share...

This quick step guide will show you how to add an additional mailbox on Microsoft Outlook on a Windows machine. Start the Outlook application on your computer. Click on the...

This quick step guide will show you how to sign in and setup backups for Microsoft OneDrive. Look for the OneDrive cloud icon in your notification area (usually at the bottom...

This quick step guide will show you how to troubleshoot when Office 365 shows as being signed out. Ensure that your device is connected to the internet. Sometimes, connectivity...

This quick step guide will show you how to troubleshoot internet browser issues for Google Chrome, Microsoft Edge or Mozilla Firefox. Ensure that you have a stable and active...

This quick step guide will show you how to connect to FortiClient VPN. Launch FortiClient application on your computer. You can usually find it in your list of installed programs...

This quick step guide will show you steps to troubleshoot network issues on a Windows machine. Check Physical Connections: Ensure all cables (Ethernet, power, etc.) are securely...

This quick step guide will show you how to setup default applications on a Windows machine. Setting Default Apps for File Types Open Windows settings In the Settings window,...

This quick step guide will show you how to install manufacturer updates for Dell, HP and Lenovo devices. HP Support Assist: Open HP Support Assist application on your computer...

This quick step guide will show you how to extend an external monitor screen on a Windows machine. Access Display Settings, then right-click on the Windows desktop and select...

This quick step guide will show you how to share an Outlook calendar on iPhone & Android devices. Open Outlook app and select the calendar icon Select the calendar you want...

This quick step guide will show you how to reset a password on a Mac device. Go into System Preferences by either clicking the icon in the dock or using Spotlight to search for...

This quick step guide will show you how to add a shared calendar to Outlook on a Mac device. Open Outlook and click the Calendar icon in the bottom left corner Click the Add...

This quick step guide will show you how to add a printer on a Windows machine. Make sure your printer is properly connected to your computer, either via USB cable, Wi-Fi, or...

This quick step guide will show you how to set an email signature in Outlook on a Mac. When in the Outlook application, click on “Outlook” at the top of the screen. From the...

This quick step guide will show you how to set an auto-reply message on Outlook on a Mac. In Outlook, click on the “Tools” drop-down menu at the top and select “Automatic...

This quick step guide will show you how to set default apps and file extensions on a Mac. Find a file you would like to change the default app for and right-click on it. Select...

This quick step guide will show how to add a printer on a Mac machine. Connect the printer to your Mac using a USB cable or connect it to the same network as your Mac if it’s a...

This quick step guide will show you how to connect to a network drive on a Mac. Launch Finder At the top of the screen select “Go” and click on “Connect to Server” Enter the...

This quick step guide will show you how to clear the browser history and cookies on a Mac. Browser History In the Safari menu bar, click the Safari option. Click the Clear...

This quick step guide will show you how to extend a screen with an external monitor on MacOS. Connect the external monitor with a display cable to the Mac. Click the system...

This quick step guide will show you how to clean up your machine disk space. Empty the Recycle Bin by Right-clicking on the Recycle Bin icon and selecting “Empty Recycle Bin”....

This quick step guide will show you how to connect to Remote Desktop Services. On your local Windows computer, search for "Remote Desktop Connection" in the Start menu or via the...

This quick step guide will show you how to setup the SAASPASS mobile app. Download and install SAASPASS from your mobile app store. Open the app and create a PIN. Click GET...

This quick step guide will show how to add a Shared Mailbox on Outlook for Android and iOS devices. Sign in to your primary account in Outlook for iOS or Android. Tap the Add...

This Quick step guide will provide you some basic hardware troubleshooting steps for power, monitor and peripheral issues.   Check the Power Supply: Ensure the computer is...

This quick step guide will show how to add a Shared Mailbox to Outlook on a Windows machine. Firstly open outlook and select file Select Account settings, then select it again...

This quick step guide will show you how to add a public folder calendar to Outlook. Firstly go to the Folders section of Outlook by clicking the ellipsis at the bottom of the...

This quick step guide will show how to add a Shared Mailbox to Outlook on a Mac machine. Firstly open Outlook and select Tools then Accounts Select Advanced Select Delegates and...

This quick step guide will show you how to find your Wi-Fi password if you are unable to remember or is not accessible from the router itself. This can be achieved using a...

This quick step guide will show you how to add the O365 Authenticator app to your mobile device. Firstly you will need to install the Microsoft authenticator app onto the mobile...

This quick step guide will show you how to setup the FortiToken mobile app on a smart phone. An email will be sent to you like below from your IT admin which will contain an...

This quick step guide will show you how to edit the sending options from Outlook on a Windows machine. Firstly on Outlook open a new email window Select Options from top tab...

This quick step guide will show you how to add a Shared Work Calendar to iPhone and other Apple mobile devices. On the device go to “Settings” and select “Calendar” Select...

This quick step guide will show you how to find your public IP address. Open a web browser and navigate to https://www.google.com   Type in "What's my IP address" and press...