May 8, 2024

How To Fix Outlook Prompting For Credentials


This quick step guide will show you how to troubleshoot the issue of Outlook prompting for credentials.

Outlook Profile Recreation

  • Navigate to control panel > Mail > Show Profiles > Add.

  • Create a name to distinguish the new from old profile.

  • Type in account details if it does not auto populate.

  • Untick mobile app option and finish.

  • Change always sign using profile to new profile and see if this resolves sign in issues. If it does, then the old profile is probably corrupted.

Outlook Force Recovery

  • Open command Prompt as admin
  • In Command Prompt, type “dsregcmd/forcerecovery” (this will get the device to re-register on Azure)
  • Sign out of your windows account and sign back in
  • Open Outlook and sign in once to see if this resolves your issue.


If you encounter any issues, please contact Computer Care Support for assistance.

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