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May 8, 2024

How To Troubleshoot Audio & Visual Issues On Microsoft Teams

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This quick step guide will show you how to troubleshoot audio and visual issues on Microsoft Teams.

For Speaker Issues

  • Check speaker settings in Teams by clicking on your profile picture at the top of Teams, then select “Settings” > “Devices”. Make sure the correct speaker is selected.

  • Check volume levels by ensuring that your speaker volume is not muted or too low.
  • Join a test call in Teams to see if others can hear you.
  • Make sure your speakers are properly connected and powered on.

 

For Webcam Issues

  • Check webcam settings in Teams clicking on your profile picture at the top of Teams, then select “Settings” > “Devices”. Make sure the correct webcam is selected.

  • Check privacy settings in Windows to ensure that Teams has permission to use your webcam.
  • Join a test call in Teams to see if others can see you.
  • Make sure your webcam is properly connected and powered on.

 

If you encounter any issues, please contact Computer Care Support for assistance.