Your Strategic IT Partner
Our Approach
We’ve been doing this for 25 years and over that time we’ve come to appreciate the power of a shared vision with our clients. Exciting things happen when we’re all pulling in the same direction. This is about IT for your sake, not for the sake of IT. If the tech doesn’t align with business vision, working together to turn that around feels both awesome and meaningful.
OK, so this bit is about us! But it's helpful to give you an idea of the people behind the process, right?
Strategic IT Partner
Why We Took The Strategic Path
Reactive IT support has its place and is often where companies like us start. However, when your true passion is not only helping people when IT goes wrong, but highlighting why it went wrong, and how to stop it hurting that business in the future, looking at its tech through the strategic lens makes the most sense.
“When I started Computer Care, I wanted to be more than an IT support company, I wanted to really dig into our customers business and find key ways that IT could help and improve their businesses. Unfortunately, over time this became less and less possible as I moved to running the business and spent less time in front of customers. Se we created a way to do this in a clear and organised manor which is highly repeatable and comes as part of managed service offering.”
– Simon Pardo, CEO
Our Approach to Performance
The Proof Is In The Delivery
Part of the package is our delivery model, which aggregates IT technical information, choices and concepts into a tangible dashboard. This shows how well your IT systems are supporting your business. This gets measured multiple times a year and we report on these measurements in our IT Steering Meetings, removing unnecessary jargon or TLA’s (three letter anacronyms in case you were wondering).
This collaborative tool which we can check against your broader 3 year or 5 Year IT Strategy enables a positive and coherent partnership; we do things to help you drive your business forward, which helps us.
Together we understand, we build, we plan and we execute.
Our Approach to Functionality
Transparency around Technology.
Of course there is some technical information here too. You need to be confident you’re not just buying smoke and mirrors. Our approach is to give you the peace of mind that everything is taken care of, from managing your risk by addressing cyber security to ensuring your staff productivity isn’t affected by unnecessary problems. We are there to ensure the smooth running of your business’ IT operations.
Our services continually evolve. We regularly look for new and better ways to serve our customers. Change happens in the IT industry at a continuous and ever-increasing pace, so we adopt an ‘horizon scanning’ process for full visibility on what’s new and how it will affect you.
More than an IT Support Company
What our customers say
“Alex was very quick on the task and also followed-up afterwards.”
It was all about getting the right systems in place for now, and I didn’t feel I was being upsold or pushed into anything. That really worked for me.
“The relationship isn’t transactional —it’s a partnership. We trust them, and they’ve earned that through consistency, communication, and real expertise.”
“As always, Jonathan redenered exceptional to our requirement. Very fast and reliable.”
“Ben was Super Excellent. He fixed my computer issue with swift and detailed expertise. He went above and beyond and fixed issues that were on my PC prior to my calling. I am so overjoyed I no longer have computer issues.”