The Teams You’ll Be Working With
Our People
OK, so this bit is about us! But it’s helpful to give you an idea of the people behind the process, right?
OK, so this bit is about us! But it's helpful to give you an idea of the people behind the process, right?
Firstly, you should understand how we work. We have specific task-focused teams. We make sure our teams know how to work together and on each others’ roles but are also focused on their Team’s core responsibilities. We operate EOS as a company which helps us keep focused and moving forward as a business. We conduct open meetings for all the staff in the business, focused on operations, quarterly planning and weekly catch ups.
Our staff are really important to us, and we hope they will one day be just as important to you.
Our Service Desk team: “We don’t want to hear from you!“ (there we’ve said it). This Team are always there ready to react, but honestly, if you don’t have to reach out to our service desk then things are going well.
Our Professionals Services team: these guys focus on ensuring projects run on schedule, are communicated and fully implemented so the service desk guys can take over for ‘Business As Usual’ support.
vCIO (Virtual Chief Information Officer): Your strategic tech partner who helps plan for the future — in place to learn your business goals and make sure your technology is working toward them, not against them. Think of them as a trusted advisor who helps you make smart IT decisions without the cost of a full-time executive.
TAM (Technical Account Manager): Your day-to-day relationship champion — the person who knows your environment inside and out, keeps things running smoothly, and makes sure you’re always getting the most value from your IT investment.
Simon Pardo
Founder and CEO
Anna Cross
vCIO
Scott Waddingham
Operations Director
Beverley Birdsey
Finance Manager
Jonathan Walker
Service Desk Manager
Jonathan Watts
Professional Services Engineer
Matt Pain
Sales Development
Dammy Ojomo
IT Support Technician
Marco Celli
Technical Alignment Engineer
Ben Taylor
2nd Line Service Desk Technician
Lisa Mann
Marketing Lead
Casey Hammond
Personal Assistant/Office Administrator
Matthew Cockroft
IT Support Technician
Fully Managed IT Management
What our customers say
“Alex was very quick on the task and also followed-up afterwards.”
It was all about getting the right systems in place for now, and I didn’t feel I was being upsold or pushed into anything. That really worked for me.
“The relationship isn’t transactional —it’s a partnership. We trust them, and they’ve earned that through consistency, communication, and real expertise.”
“As always, Jonathan redenered exceptional to our requirement. Very fast and reliable.”
“Ben was Super Excellent. He fixed my computer issue with swift and detailed expertise. He went above and beyond and fixed issues that were on my PC prior to my calling. I am so overjoyed I no longer have computer issues.”