Privacy Policy
This Privacy Policy outlines how Computer Care collects, uses, and protects your personal data when you interact with our website, forms, or digital services.
Owner and Data Controller
Computer Care
Unit 4a Blenheim Court
Brook Way
Leatherhead
Surrey KT22 7NA
Email: support@computercare.co.uk
Types of Data Collected
We may collect the following types of Personal Data:
Name, email address, phone number, company details
- Form submission content
- Usage data (e.g. browser type, pages visited)
- Cookies and tracking technologies
This data is collected directly through:
- Website interactions
- Gravity Forms submissions
- CRM tools (e.g. GoHighLevel)
Form Submissions and CRM Data
Gravity Forms
When you submit a form on our website (e.g. contact, audit request, or sign-up forms), the information you enter is securely stored in our website database and sent to designated email addresses for follow-up.
All Gravity Forms are secured with CAPTCHA and SSL encryption. Form data may be temporarily stored on our WordPress server for backup, troubleshooting, or admin review.
GoHighLevel (GHL)
We use GoHighLevel (HighLevel, LLC) to manage customer communications, marketing automation, and support workflows. If you submit a form or engage with our landing pages or automated emails, your data may be stored in our GHL CRM for the purposes of:
- Booking appointments
- Sending follow-up emails or SMS
- Delivering lead magnets or service information
- Tracking conversion metrics
Personal Data processed: name, email, phone number, form responses, open/click rates, website activity (if consented).
GHL Data Processing Location: United States
GHL Privacy Policy: https://www.gohighlevel.com/privacy-policy
How We Use Your Data
Your data is collected for the following purposes:
- Responding to your enquiries
- Delivering requested services or content
- Scheduling calls or audits
- Improving our website and digital communications
- Running targeted marketing campaigns
- Complying with legal obligations
We do not sell or share your data with third parties for their own marketing.
Legal Basis for Processing
Under UK GDPR, we rely on the following legal grounds:
- Your explicit consent (e.g. newsletter sign-up)
- Contractual necessity (e.g. to fulfil a service)
- Legitimate interest (e.g. follow-up communication based on previous interactions)
- Legal obligation
Retention Period
We retain data only for as long as necessary:
- Form submissions: up to 12 months unless ongoing service is requested
- CRM data (GoHighLevel): reviewed and anonymised every 24 months
- Analytics/advertising cookies: per service policy or user opt-out
You can request erasure at any time via support@computercare.co.uk.
Third-Party Services and Tools
Analytics & Tracking
- Google Analytics
- Hotjar
- Microsoft Advertising
- LinkedIn Retargeting
Marketing Automation
- GoHighLevel (GHL)
- Google Ads Remarketing
Hosting & Website Infrastructure
- WordPress (via Aut O’Mattic A8C Ireland Ltd.)
- Cloudflare CDN
Your Rights (under UK GDPR)
You have the right to:
- Request access to your personal data
- Request rectification or erasure
- Withdraw consent at any time
- Restrict or object to processing
- Lodge a complaint with the ICO
Requests can be made via email: support@computercare.co.uk
Security
We follow best practices for data security including:
- SSL encryption
- Server firewalls
- Role-based access controls
- Regular updates and audits
Cookie & Tracking Policy
We use cookies and similar technologies to track usage and personalise your experience. Full details are provided in our Cookie Policy.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via this website or directly where feasible.
Questions?
Please email us at support@computercare.co.uk with any queries about this privacy policy or how your data is handled.