May 29, 2024 | Careers

Would you like to join our team as a Senior 2nd Line Onsite Engineer?


Location Criteria: Applicants must reside within 15 miles of London, Selhurst. Applications from individuals living further away will not be considered. Candidates must also hold a full UK Driving License.

Who Are We?

Computer Care UK Ltd is a well-established Managed Service Provider (MSP) based in Leatherhead, Surrey. For 23 years, we have delivered high-level technological services to businesses of all sizes across the country. We pride ourselves on leveraging cutting-edge technology to enhance our clients’ infrastructure and overall service quality.

At Computer Care UK Ltd, our core values are honesty, integrity, and teamwork. We believe in fostering a collaborative environment where every team member’s contribution is valued.

The Role We Are Recruiting For

We are currently seeking a Senior 2nd Line Onsite Engineer to join our team, based at one of our high-profile clients, Crystal Palace Football Club in South London. This role is integral to our mission of providing exceptional IT services to our clients.

Key Responsibilities:

  • High-End Support: Provide high-end support to Crystal Palace Football Club members of staff, both remote and on-site, across the main stadium and the training ground.
  • Infrastructure Maintenance: Maintain parts of the infrastructure, carrying out proactive maintenance tasks and performing reactive maintenance where required.
  • Project Assistance: Assist with projects, playing a role in designing, implementing, supporting, and documenting new solutions.
  • Mentorship: Mentor junior engineers, showing them how to perform basic processes and procedures, and acting as a senior escalation point.
  • Match Day Support: Cover match days on a rota basis, providing a high level of IT support for key Premier League football fixtures.

Technical Skills:

  • Senior Second Line Engineer Experience: Minimum of 3 years in a senior role, demonstrating advanced troubleshooting and problem-solving skills.
  • Help Desk Experience: At least 5 years in a fast-paced help desk environment, handling a high volume of support tickets efficiently.
  • TCP/IP Enterprise Networking: Strong understanding of TCP/IP networking, including configuration, monitoring, and troubleshooting of enterprise networks.
  • Windows System Administration: Solid background in Windows System Administration, with hands-on experience managing and maintaining Windows servers and services.
  • Fortinet Products and Services: In-depth knowledge of Fortinet products and services, with a proven track record of integrating, maintaining, troubleshooting, and migrating these solutions.
  • Office 365 Environment: Comprehensive understanding of the Office 365 environment, including product knowledge, administration, migration, and maintenance of these systems.
  • Azure Experience: Good understanding and experience with Azure, including deployment, management, and troubleshooting of Azure services.
  • Active Directory: Solid experience with Active Directory, including deployment, administration, and troubleshooting within both on-premises and hybrid environments (EntraID Connect).
  • Hybrid Setup Experience: Proven experience working in hybrid setups, integrating and managing both on-premises and cloud-based solutions.
  • Virtualisation: Experience with virtualisation technologies such as VMware or Hyper-V, including migrating physical servers to virtual environments.
  • Security Best Practices: Knowledge of IT security best practices, including firewall configuration, anti-virus solutions, and data protection.

Personal Attributes:

  • Communication Skills: High level of experience communicating with stakeholders and end users, ensuring clear, professional, and effective interactions.
  • Professionalism: Demonstrate professionalism and patience, maintaining a positive attitude, and finding solutions efficiently.
  • Teamwork and Mentoring: Strong teamwork skills, with a commitment to mentoring junior staff and contributing to a collaborative work environment.
  • Problem-Solving: Excellent problem-solving abilities, with attention to detail and a methodical approach to troubleshooting and resolution.

Preferred Qualifications:

Certifications: The ideal candidate would have between 2-3 of the below relevant industry certifications, although this list is not extensive:

  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Fortinet Network Security Expert (NSE) Certification
  • CompTIA Network+ / CCNA
  • CompTIA Security+
  • ITIL Foundation Certification
  • PRINCE2 Certification
  • VMware Certified Professional (VCP)


  • Networking: 2 years (required)
  • 2nd Line: 3 years (required)

What We Offer

  • 21 days holiday per annum
  • Competitive salary and benefits package
  • Regular Company events
  • Company pension
  • Free parking on-site parking
  • Private medical insurance
  • Profit sharing
  • Opportunities for professional development and career progression
  • A dynamic and inclusive work environment
  • The chance to work with the latest technologies and innovative projects

Job Type: Full-time

Pay: £38,000.00 per year (plus overtime and profit share scheme)

If you are a dedicated and skilled professional looking to make an impact in the IT industry, we would like to hear from you. Please send your CV along with a covering letter outlining why you would be ideal to join us to casey.hammond@computerc.co.uk



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